For Overseas Customers
海外発送について
We can ship overseas !For customers living outside Japan
For shipping outside Japan
For inquiry
YUTORI SUPPLY, Inc.
TEL:+81 052 870 7603
MAIL:info@yutori-supply.com
For Overseas Customers
Thank you for visiting our website!
For systematic reasons,
we don`t have English translation
for some pages.
So here we explain some points
for every customer to enjoy shopping.
Cost of shipping
We ship overseas using EMS (Express Mail Service)
of Japan post office.
■The recipient is to cover the cost of shipping.
■According to country and weight of the luggage,
we will let you know the shipping cost through email.
Please refer to
EMS website for the cost of shipping.
-payment options-
You can make payment with PayPal.
Cash delivery or bank transfer are NOT available.
 |
〇 payment with PayPal
✖ cash on delivery / bank transfer
【 Weight examples of products 】
・UrmikA healing pack ・・・〇 g
*EMS compensate up to 20,000 yen for the damage or loss.
cautionary points regarding overseas shipping
We kindly ask for your understanding.
■We`re not responsible for
any problems regarding local situation
or public security of countries.
We ship according to the address
which customers designate.
■Please make sure that
you enter into the remarks column
the whole address including postal
code without omitting.
For the luggage to be sent safely,
please note that you enter your
address and country code correctly
into the remarks column.
■In case the luggage is lost
due to text error in your address,
we don`t take responsibility.
Thank you for your understanding in advance.
■EMS compensation is up to 20,000 yen
for the loss. (free of charge)
【EMS shipping insurance (optional)】
EMS offers optional insurance service
for the luggage.
We highly recommend
adding EMS nsurance program
if your purchase is worth
more than 20,000 yen.
Please refer to EMS insurance program website.
In case adding insurance,
please enter the suggested insurance fee
into the remarks column
when you make purchase.
Accordingly, we`ll charge you the insurance fee
and send your luggage with shipping insurance.
【Customs duty, import duties and customs clearance fee】
It is possible that they charge
customs fee on the luggage.
The recipient is to cover customs duties,
import duties or customs clearance fee if charged.
Please make your payment directly
to the delivery company.
※Please contact customs of your country
regarding customs duties or import taxes.※
※Customs duties vary depending on
where you receive the luggage.※
Payment options
|
*You can make credit card payment safely
protected by highly qualified PayPal security.
After confirming shipping cost,
we will send you an email to the registered address
with a guide to make payment with PayPal.
Please make sure that the mail is not
classified into spam folder.
Customers can make payment from email safely.
We`ll ship customers` order after confirming your payment.
Thank you for your understanding in advance.
Delivery
We will ship your order in 2~3 days
once we confirm your payment
including shipping cost.
Return, exchange and refund policies
As a general rule,
we cannot accept return,
exchange and refund requests
because of the customers` personal preferences.
【In case of defective products or misdelivery】
If there should be any defectives in products
such as damage or stain,
or if you get wrong products,
please contact us in 3 days after delivery.
Please send back the luggage by cash on delivery.
We will exchange it for a replacement or refund it.
If we get delayed contact after delivery
due to customers` convenience,
there is a possibility
that we might not be able to meet your request.
Thank you for your understanding in advance.
【In case of customers` preferences】
We cannot accept return, exchange and refund requests
because of the customers` personal preferences.
Thank you for your understanding in advance.
*Depending on the browser you use,
actual colors can look different from ones in the photo.
【Contact information】
YUTORI SUPPLY, Inc.
MAIL: info@yutori-supply.com
Get membership discount !!
how to register for membership
If you register for membership,
you can get membership discount.
Here we explain how to sign up
to become a member.
- Please click “会員登録” button
found in the top of the website.
※You can also start registration
when making purchase.
2. Click the “agree and next” (同意して次へ) button.
3. After filling all the required items,
please check the box written “同意する” .
If you check here,
you agree with our membership policy.
After checking the box,
click the “確認ページへ” button
found in the buttom.
4. If you confirm the information to register,
please click “会員登録をする” button
to complete registration.
5. That`s all !
After completing your registration,
we`ll send you an email
to confirm your membership registration.
Please make sure that
our email is not ended up being
in your spam folder.
Enjoy your shopping !
how to log in your page
After membership registration,
ou can log in as a member and
enjoy shopping with membership discount.
- You can log in from “お気に入り favorite” tab
found in the top of the website
or “ログイン log in ” box found in the left side
of the SHOP page.
※Here we explain how to log in from
“favorite” tab found in the top.
2. Please enter your email adress to
“メールアドレス” section and password to
“パスワード” section.
Please make sure that
you enter email address and password
which you`d registered for membership.
3. If you get logged in,
you`ll find your personal page (MYページ).
In this page, you can check
your purchase history.
You can also change
your information to register here.
how to order
① To make purchase, please click
the “get item in your cart (カゴに入れる)” button
found in the item page.
② You will go to the shopping cart page.
You can change the number of items
or delete items here.
③ To continue your shopping,
click the “go back (戻る)” button.
④ To process your payment,
click the “go to payment process (購入手続きへ)” button.
⑤ Enter your information here and
click “next (次へ)” button to proceed.
⑥ At this page, please make sure that
there`s no text error in your address,
postal code and country code.
To complete your payment,
click the “complete (注文完了ページへ)” button.
⑤ ⑦ Once your payment has been completed,
an automatic reply email will be delivered.
⑧ In an hour, you`ll be emailed an order confirmation.
If you don`t receive it in an hour,
please check your spam folder.
*Please contact us through email
or call if you don`t receive it.
